Human Capital/Risk Management Solutions:
Personal Safety in the Workplace

The Challenge

The experience of confrontation and the threat of violence is increasing in the workplace. As a result, organizations are being challenged to expand their understanding of workplace safety. When staff are faced with confrontation or the possibility of violence when carrying out their work responsibilities, employers must pay attention.

A workforce lacking the skills to deal with confrontation and potential violence can lead to an increase in the the number and severity of incidents. Without interpersonal safety training, staff may make a situation worse—one that might have otherwise been de-escalated—despite their best intentions.

Confrontation and violence in the workplace affects a company beyond just liability issues. Anxiety over one’s safety can affect job performance, productivity and erode worker confidence in themselves and the organization. A trained staff, supported by a well-defined safety policy can increase employee confidence, reduce the severity and amount of incidents and improve organization climate.

The IMPACT Safety Solution

IMPACT offers several means to attain greater interpersonal safety in the workplace. Not focusing only on training workers to deal with the most challenging situations, IMPACT Safety offers tools to manage every day confrontations, a particular value to organizations providing customer service or whose workers come in contact with the public. IMPACT programs are designed to address specific concerns of each organization and its employees. These programs encompass both the physical and emotional safety of today’s workforce from both a personal and organizational perspective.

Safety Awareness Training

This training is built upon the “Four A’s” of Safety: Awareness, Assessment, Anticipation, and Action. Workers trained in these concepts are better able to pay attention to their environment, recognize threat or danger earlier, and employ techniques to de-escalate a situation. The ultimate outcome is achieved—
addressing a potential threat earlier, more successfully and with greater confidence.

Safety Skills Training

This training provides the opportunity to learn and practice assessment of risk, de-escalation, and physical safety skills with special hands on experience as it applies to the work environment. A trained professional in a custom-designed padded suit can be included, providing powerful training through realistic role plays. It is a unique opportunity to practice physical self-defense responses to assault. This training is also available as a personal safety or wellness workshop as a value added offering.

Safety Policy Development

At the heart of a well-designed safe work environments is the organization safety policy. Creating one can be challenging. IMPACT Safety can assist in developing and implementing a safety policy. The process clarifies and communicates specific personal and organizational safety practices vital for organizations and their employees. Policy and protocol development takes into consideration workplace structure and job function, as well as personal and organizational liability issues.

The IMPACT Experience: Safety From The Inside Out

At IMPACT we build safety from the inside out. That means custom-designing safety programs to meet the needs of the organization. It means teaching workers how to recognize a potential threat earlier by learning to trust their instincts. It means teaching powerful ways to stay physically and emotionally safe that are effective, easy and fun to learn. It means teaching in a way which workers can learn quickly and the techniques will stay with them.

IMPACT’s focus in personal safety is on prevention. At IMPACT we recognize the value of knowing how to de-escalate a confrontation or deter an assault. The result is not only a safer workforce, but a more confident one.